Privacy Policy

1. Introduction

Welcome to OneStepMart (referred to as "we", "us", "our", or "OneStepMart"). We are committed to protecting your personal privacy. This Privacy Policy explains how we collect, store, share, and protect your information when you visit the OneStepMart website (the "Site") and use our e-commerce platform for purchasing electronic components.

2. Information We Collect

We collect information directly from you when you register an account, browse products, place an order, or communicate with our engineering support teams. This includes:

• Personal Identity Data: Name, age, gender, and contact numbers.
• Contact Information: Billing address, shipping address, and email addresses.
• Financial & Transaction Information: Payment details (processed securely via PCI-DSS compliant gateways like Razorpay), order histories, invoice generation parameters, and GST numbers.
• Technical Navigation Details: Internet Protocol (IP) address, browser details, session lengths, cookie logs, and system hardware properties.

3. How We Use Your Information

OneStepMart utilizes your data to guarantee an optimal purchasing and support experience. Specifically, we use information for:

• Processing transactions, generating invoices, shipping orders, and tracking transit routes.
• Sending notification updates on stocks, purchase confirmations, and support tickets.
• Preventing, detecting, and mitigating fraudulent transactions or cyberattacks.
• Improving our UI/UX layout and search filters based on analytics.
• Complying with statutory financial audit policies, GST filings, and payment gateway rules.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We only share details with trusted third parties to facilitate our services:

• Payment Gateways (Razorpay): Transaction details are shared securely via encrypted API payloads to process payments and handle chargebacks or refunds.
• Logistics Operators: Customer shipping addresses and contact numbers are shared with courier agents to dispatch packages.
• Legal Authorities: We disclose information when strictly compelled by law to comply with judicial proceedings, tax audits, or cybersecurity investigations.

5. Security of Information

We execute standard industry safeguards to secure your personal data. All transactional details are processed over Secure Socket Layer (SSL) channels. Payment credentials are tokenized directly by our payment processor (Razorpay) and are never stored on our database servers. However, please remember that no system is 100% secure, and we cannot guarantee complete protection against unauthorized intrusions.

6. Refund & Return Policies

In alignment with payment gateway compliance, please note that we offer a 7-Day Replacement Policy for manufacturing defects. For detailed queries regarding eligibility, return dispatches, and refund periods, please refer to our contact support channels.

7. Contact Information

For questions, disputes, or grievances regarding our privacy rules, please contact us at: